1st November:Coronavirus (COVID-19)
Good morning ☔️ – I hope you’re having a good weekend. After watching the briefing from Boris Johnson yesterday about the new lockdown I do not have any definite information for you at the moment 🤷🏼‍♀️
Usually after an announcement, and after it has been agreed in Parliament, a document with a lot more detailed information is released. This is usually when we work out where day services fit into the plan 🧐
We will carry on as usual ☺️ until we hear more information and will be talking to the Local Authorities tomorrow hopefully to get an idea of what they are thinking 🤔
Boris Johnson did say that the support of vulnerable people should continue so we will see what that means🤞🏻
Whatever happens we will still be here for you in whatever capacity we can be 🤗 and we will do it best to support you all- please let us know any thoughts, worries or anything you would like us to be telling the Council.
As soon as I have more info I will be in touch🙌🏻


27th October:Coronavirus (COVID-19)


15th September:Coronavirus (COVID-19)


9th July:Coronavirus (COVID-19)

Take a look at how are services will look when we return….

7th July:Coronavirus (COVID-19)

Helix re-opens!!

Guess who’s back?!

It was SO great to be able to start our phased re-opening on Monday and to see all of these lovely faces!

We totally nailed the social distancing, had a huge catch up, did some gardening, got our craft on and joined our friends on Zoom. Best of all, we did it together! 🤩


22nd June:Coronavirus (COVID-19)

Hi everyone, we hope you are keeping well.


Just a little update to say that we are very busy working on our reopening plans, which we will be sharing with you this week. We haven’t got a date yet for opening, but finger crossed it will be in the not-too-distant future 😊


For those of you that don’t currently attend any of our services and would maybe like to in the future, then please feel free to give us a ring on:

023 80860005

and we’ll be happy to talk to you about how to join us when we are fully open (alternatively you can always ask someone you know or a family member to speak to us on your behalf). We will be able to show you around before we reopen and you can see all of the things we can support you to achieve.

Take care everyone, and we’ll hopefully see you soon!!



9th June:Coronavirus (COVID-19)

Our New WDSL Zoom Timetable:


8th June:Coronavirus (COVID-19)

Learning Disability awareness week

3rd June:Coronavirus (COVID-19)

Hi everyone,

I don’t know about you, but it feels like we’ve turned a mini-corner with regards to overcoming this very strange situation, but we must not forget that there’s still plenty of work left to do. We must all stick to the rules, remain alert, and stay safe for now.

We are all very busy and beavering away behind the scenes to get everything ready to make sure we are fully prepared for when the time does come to re-open the services……and ready we shall be, have no fear!!

So hang in there folks!! We will be together again 🙂



26th May:Coronavirus (COVID-19)

Morning all,

We hope you all had a lovely and relaxing Bank Holiday weekend.

We’re back, we’re refreshed, energised and positive about what the future holds 🙂

We’ll be together again soon!!




20th May:Coronavirus (COVID-19)

Good afternoon all, we hope you are enjoying the beautiful weather 

Just a quick update to say that as our staff have been working so hard (and pretty much non-stop!!) since this situation began…….this coming Monday 25th May (Bank Holiday) we will all be having a well deserved rest.

This means that there will be no Zoom sessions (including end of day chats) on this day.

We will be back to normal the following day- Tuesday 26th May, and thereafter. So we will see you all then.

Thanks everyone- enjoy the sun!!



14th May:Coronavirus (COVID-19)

From today, all individuals should self-isolate if they develop a new continuous cough or fever or anosmia.

Anosmia is the loss of or a change in your normal sense of smell. It can also affect your sense of taste as the two are closely linked.

The individual’s households should also self-isolate for 14 days as per the current guidelines and the individual should stay at home for 7 days, or longer if they still have symptoms other than cough or loss of sense of smell.



14th May:Coronavirus (COVID-19)

Morning everyone 🌤. Just wanted to check in with you all and to let you know that we are all thinking of everyone at home managing your individual situations, while we manage ours. The length of time we have been living this ‘new normal’, combined with thoughts and plans of how to emerge safely from it, are causing challenge and excitement. We are doing all we can to plan a safe and gradual return. We feel confident that if we work together we will be able to offer meaningful days to people, while taking care of those not able to come back to service yet. If there’s anything you’d like to talk to me about please make contact anytime ☺️



7th May:Coronavirus (COVID-19)

Hi Everyone, we have started to think about our return and like you are waiting for Sunday’s update to hopefully give us a clue as to when this might be. We just wanted to reassure you that there will not be any immediate radical changes based on whatever the update is, but we will take our time to digest the information and make gradual progress towards reopening when the time is right.

So, on that note- hopefully you have all received a Questionnaire to fill in by now, if you could please fill it in and return to us by the cut off date of Monday 11th May that would be great. If those of you that have received a questionnaire could do the same that would be very much appreciated. That way we can start to plan around the different scenarios.

If you cannot print it out or are struggling to fill it in then you can always send me the your answers in an email to:


A big thank you to those of you who have sent your answers already.

Thanks all- together we make sure our return is as smooth and safe as possible 



1st May:Coronavirus (COVID-19)
Check out our new YouTube compilation video, showcasing out fantastic Zoom sessions:
Friends of Windward
Coming Monday…. our new Zoom sessions for ‘Friends of Windward’
Anyone over the age of 16 who has a learning disability is welcome to join us 🙂
Please share far and wide with your friends or to anyone you think may like to join the Windward crew!!
Feel free to click on the link below to join our Facebook page:












































28th April:Coronavirus (COVID-19)


Hi all,

We hope you are all hanging in there 🙂

To help you along we thought it would be nice to share some of the lovely feedback we have have been receiving. It has certainly kept us going and smiling throughout:


  • Thanks so much to all staff for all the effort you are putting in. S and me really appreciate it.


  • Hi everyone. Thanks for making this group. I just want to say how eternally grateful I am to the staff for your support! This has been such a tricky time for all of us but especially our young people. For H to see your smiley faces & her friends everyday has meant the world to her (and me!!) xx


  • M has a new least of life after his zoom chat today ❤️


  • Hi Becky, just wanted to say thank you so much for L’s Easter egg and card, such a lovely thought. You are all doing such an amazing job, thank you for supporting us in this hard time. xxx


  • C absolutely loved the steppers class yesterday, she is missing everyone and it’s brilliant they can all see each other and chat, thank you to all the staff, you are all amazing ❤️


  • It’s a life line for B, she logs in herself now and I am banished from her room while she is online to her friends, she is happy for the hours in between also so well done and thank you for providing this service xx


  • Brilliant work by staff – S LOVES the Zoom sessions! So imaginative!!


  • Hi Becky – these zoom sessions are really important for S – it gives her a routine to plan her day around, a choice of activities to get involved in, and a chance to chat to her friends. Thanks for that. XXXX loves the quizzes, the bingo, plus yesterday’s steppers sessions. 🙂


  • Thank you for keeping up the contact Windward Day Services and fabulous staff – it is so much appreciated by us all. I certainly benefits from structure to her day and so we can fit other activities around her Zoom sessions with you guys. It is tough times for all, but we are grateful for the sunshine and a garden to enjoy during the day in which to spread out from each other 😁😁. Trying to still all get on is so hard when you are used to being on the go and busy but very grateful, we are all here and healthy at present. Love to all you amazing parents and carers out there. Stay strong and stay safe.


  • Hi Becky, I just wanted to say a massive thank you to you and all your fantastic staff. You are all so so special and continue to make a huge difference to both S, myself and everyone under your Windward umbrella, on a daily basis. Keep doing what you do! PS we did an extra clap for you guys xx Thank you


  • Awesome! Guys. I for one cannot begin to thank you all so much for all you are doing. Its a scary time for all but for our guys and girls, it can be extremely difficult for them. All your activities either online or through the post, phone calls! Keeps them in touch with you all and each other. You could have all sat back and done nothing as some support groups have. But no, you have ALL gone way above what we have come to expect as the norm. For this we thank you so very much. We just adored it, thank you. X see you all on the other side. Please stay safe x x


  • C has just had a delivery of an arts and craft pack. Thank you so much….


  • ‘’thank you, Joe for my certificate I really love it I am really excited when I got it’’


  • Another Brilliant idea from a brilliant day service.  Thank you


  • I just wanted to say a massive thank you for sending the matching tasks to C. I had a video call with him and his carer this morning and they were busy doing them. So kind of you. Keep well.


  • Hi Becky, I think that the zoom sessions at Helix are brilliant.  L wants to do them all and it gives her week structure after it all disappeared a couple of weeks ago.  I would be interested in a closed Facebook group.  I think you are doing very well


  • Thank you all so much for all you guys are doing- I is coping better than we thought she would when she has something to look forward to. Weekends are pretty rubbish though!! Keep smiling! 😃😃😃


  • Hello, I have just spoken to S who said you dropped a little Easter surprise to the house for S. Thank you so much for going above and beyond. keep safe


  • I have heard from a parent of the wonderful online things you are doing to keep in touch with your clients. May I say congratulations.  Your company is truly a beacon.  Very happy to have you at the Nedderman Centre and hope that we can soon get back to normal. Stay well everybody.


  • Just a big thank you to all at Helix and other Centres for your dedication and kindness at this emotional and challenging time, we will remember your help for a long time and when all this is over. We will also remember what kindness and care was shown by so many people health workers, NHS carers and everyone; and how we felt safe loved and protected


  • Everything you all do is so welcome and keeps us going in this strange time. Thank you soooooo much.”


Thank you for your kind words- it’s nice to know that we are still maintaining the special bond with our guys! Keep going and hopefully we will see you all again very soon.








21st April:Coronavirus (COVID-19)


Hi everyone,

We’re still here and working hard behind the scenes to support service users and parents/carers the best as we possibly can at this moment in time. We have a fantastic timetable of Zoom sessions running throughout the week, we are keeping in contact with people in a variety of ways- phone calls, texts, Facebook, emails, video messages, letters, delivering resources/medication/shopping and in some cases home visits.

If you are a service user or a parent/carer of a service user and you are not yet involved with the Zoom sessions or the WDSL social contact groups and would like to be- just comment here and we’ll point you in the right direction. You can also comment here for any other questions you may have.


Thanks everyone- stay safe, positive & well and we’ll see you all soon 🙂







14th April: Coronavirus (COVID-19)
Staff video, to say………..
We’ll be together again <———————–Click Here To View
10th April: Coronavirus (COVID-19)
Check out our Zoom timetable!!
6th April: Coronavirus (COVID-19)
Hi everyone, hope you are all well
We’ve recently created a new Facebook group specifically for the parents/carers of people who usually attend WDSL.
This is a place to find support, ask questions or just have a chat.
It is a PRIVATE group so people who haven’t been invited or requested to join, cannot see what’s been posted.
If you haven’t already been added to the group then please follow the link below and request to join. We’re hoping this group will be a really beneficial place for you all to stay connected to us and each other.
Thanks all, we look forward to seeing you in there.



1st April: Coronavirus (COVID-19)



If you usually pay for your day service by cheque- please be aware that there is likely to be a long delay until these are cashed.

If you can pay via bank transfer, this would be our preferable method at the moment. Our bank details can be found on your invoice and please use your initials and invoice number as the reference.

If you have any urgent queries, please contact Jemma at:




Thank you and stay well 




30th March: Coronavirus (COVID-19)



Good morning,


As it stands all of our services are still temporarily closed but we are busy working behind the scenes to remain in contact with our guys and support them as much as we possibly can. For more information on how we are doing this please see our news updates.


We hope everyone is doing ok and keeping safe, and we’ll see you soon 🙂


Chris Gibbs

HR Manager



23th March: Coronavirus (COVID-19)



Good evening,


We are sad to announce that following the statement made this evening by the Prime Minister, we will be temporarily closed with immediate effect.

We will miss you all terribly but now must strictly follow advice. If you have concerns you can still phone us and we will do our best to help and support you.

We are planning activities online and will as always, do our very best to support you and each other. We already can’t wait to see you as soon as possible. Please keep in touch but most of all, stay safe.



Becky Hamilton

Managing Director



23th March: Coronavirus (COVID-19)


Good afternoon all,


We are still here and continuing to support the service users who are still attending because they have a social care need. We are assessing daily (and hourly to be honest!!) the safety of continuing our services and by now all parents and carers will have had a phone-call to keep them abreast of the ever changing situation (if you haven’t received a call yet, you will soon).


If there are any major developments we will of-course update you all asap.


Thanks everyone and stay safe.


Chris Gibbs

HR Manager



20th March: Coronavirus (COVID-19)


Hi everyone,


Similar message to yesterday really:


***All of our services are all still open as normal


***Our staff are officially classed as Key Workers according to the Government list…..which lets face it- we all knew anyway 🙂


***We will continue to remain open until we hear otherwise and assist those parents and carers who rely on us to care for their loved ones whilst they attempt to maintain some sort of usual routine. By remaining open those parents and carers can continue to work and/or receive much needed respite.


Lastly we would like to say a big thank you to all of our staff who in the face of uncertainty continue to come into work everyday. It’s an unsettling time for many, but we will get through it together.


Thank you all for your support

Chris Gibbs

HR Manager


19th March: Coronavirus (COVID-19)


Good morning all,

Just an update from us regarding yesterday’s news:

  • We are still open and continuing to provide a safe and key service for everyone.
  • We will continue to operate our usual high standards (as well as putting in extra measures) with regards to hygiene and cleanliness across all of our services.
  • All schools/colleges across the UK will close on Friday (20th March). As we understand it we do not come under this bracket and will remain open until we hear otherwise.

We will be watching any new developments throughout the day and we’ll look to add any further updates via our website and Facebook etc.

Thanks all, stay safe

Chris Gibbs

HR Manager


17th March: Coronavirus (COVID-19)


Good afternoon all,

First of all, all of our services are still open and we are committed to providing a safe service for everyone until we are advised otherwise.

We are following latest guidance and asking everyone else to do the same when it comes to symptoms:


The most common symptoms of coronavirus (COVID-19) are recent onset of:

  • new continuous cough


  • high temperature (over 37.8 degrees)

For most people, coronavirus (COVID-19) will be a mild illness.


Please click on the link below for further information about self-isolating and staying at home:


If anybody comes into a service with symptoms or develops symptoms throughout the day they will be expected to go home and self-isolate straight away.


We are also adhering to the social distancing guidelines as much as we can by changing our timetables and ensuring we are not gathering with large groups of people:



Thanks everyone, keep up the good hygiene and keep yourselves safe.

Chris Gibbs

HR Manager


16th March: Coronavirus (COVID-19)


Good Morning,

Just a little reminder that everyone should be following the Government guidelines on what to do if you or someone you care for develops the following symptoms:

  • A high temperature (above 37.8 degrees)


  • A new continuous cough

You, or whoever you care for should self isolate (stay at home) for 7 days if these symptoms occur, however mild they are. You should not visit your doctors surgery, pharmacy or hospital and you do not need to contact 111 to tell them you are staying home.

If your symptoms worsen during/after isolation contact NHS 111 online  (or call 111 if you don’t have internet access). For medical emergencies call 999.

We ask that you please keep us up to date with any developments and if you/someone you care for will be self-isolating, and we will endeavour to  keep you up to date with any developments our end.


Stay safe everyone and keep washing those hands.


Thank you


Chris Gibbs

HR Manager


13th March: Coronavirus (COVID-19)


Good Morning everyone,

After the Government’s Cobra meeting yesterday we just wanted to give you an update and say that at the moment there are no significant changes that will be affecting us.

  • The English Football League has postponed all games until at least 4th April
  • Schools and Colleges will remain open
  • New guidance advises people to self-isolate at home for 7 days if they develop either of these symptoms:
  1. A new continuous cough
  2. High temperature

That’s about it at the moment. We shall keep you posted if anything changes and  in the meantime enjoy your weekend.


Thank you


Chris Gibbs

HR Manager


11th March: Coronavirus (COVID-19)


Dear all,

I am writing to inform you of the steps that we are taking as an organisation to keep you and our staff safe from the Coronavirus. We ask that you and those who support you work with us to ensure good personal hygiene is maintained in our centres.

What Windward Day Services is doing:

  1. Constantly keeping up to date with advice from Public Health England about Coronavirus and how we should respond.
  2. We will be asking some people who usually access more than one of the centres to only come to one for a temporary period of time.
  3. Limiting activities in the community which are busy and may be places for contamination (bowling alleys, swimming pools etc).
  4. Liaising with various funding bodies about our preparedness, and receiving regular updates from them.
  5. Encouraging hand washing by all service users and staff – and making use of our extensive supply of hand sanitiser.
  6. Supporting service users to understand the importance of covering their mouth when sneezing or coughing and encouraging washing hands after this.
  7. Reminding people to try not to touch their faces – we have to realistic in how much we do this when we are working with people with significant sensory needs.
  8. Ensuring that we are cleaning all areas regularly, focusing particularly on door knobs, pieces of well used equipment etc.
  9. Encouraging high fives or waves rather than full handshakes or hugs.

What we are asking members of WDSL staff to do:

  1. Following above advice
  2. Limiting non-essential travel in annual leave
  3. Liaising throughout each day with managers about concerns from service users and others
  4. Support service users with temporary changed to timetables

What we ask service users to do:

  1. Follow the above advice
  2. Talk to us about any worries or concerns
  3. Think carefully about coming to the service if there are any health concerns
  4. Contact 111 if you require advice about COVID-19 and you are able to do this.
  5. Inform us as soon as possible with any information that is relevant.

What we ask parents/carers to do:

  1. Talk to you’re the person you support about the importance of good personal hygiene.
  2. Contact 111 if you require advice regarding COVID-19.
  3. Inform us immediately if anyone in your family is being tested for COVID-19.
  4. To declare any recent foreign travel and follow guidance accordingly.
  5. Inform us as soon as possible with any information that is relevant.
  6. Think carefully about the person who you support coming into the service if they are not 100% well and healthy.

We will update our website when any advice or information changes.

Further advice can be found at:


You can use the 111 checker if you have concerns:



Yours sincerely,



Becky Hamilton


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